Frequently Asked Questions

• What is CampusCred?

  CampusCred is about students trying new places and doing new things… this is college! To be more specific, CampusCred – aka this website with a squirrel on it - lets students discover and share their favorite local businesses, events, and activities around campus. So how exactly do we do that? We offer students a great promotion (50% off or more) every couple of days to try a new business and save some money in the process… sweet right? We thought so too! But it doesn’t stop there. You can write reviews on your favorite businesses for other students to see as well as receive exclusive offers from all the businesses you are following!

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• How does CampusCred work?

  If you see a deal you like, get it! Simply purchase the deal on CampusCred and you’ll receive a voucher to use the deal at the business. The deal is offered on our site until the "time left to buy" counter reaches zero. To redeem the deal, you can either have your voucher ID texted to your phone or you can simply print out the voucher.

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• Does it cost anything to be a CampusCred member?

  Nope, there is absolutely no fee to be a member of CampusCred!

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• Why the Squirrel?

  Well, if there is one thing to be found at a college campus it's squirrels. Inspired youth looking to be educated? Not so much, mainly squirrels. And not just any squirrels, we’re talking smart and very people-comfortable squirrels...

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• How do I redeem my deal?

  To access any deal you purchased, simply log into your account and go to “My Deals” (check the “My CampusCred” dropdown at the top right). Select “Text My Voucher” or “Email My Voucher.” Once you have your voucher just show the business during check out to redeem the deal!

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• When can I use my voucher at the business?

  We hate waiting so all of our deals are instantly redeemable unless otherwise noted. You can use your voucher any time any day until the expiration date (typically 3 months). Even after the expiration date you can still redeem the voucher at the business, but only for the value you paid (i.e. you never lose any money, you just miss out on the awesome deal).

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• What is the general fine print?

  Unless otherwise noted, these terms apply to all vouchers: Not valid with any other offers. Limit one per visit. Not valid for cash back (must use in one visit). Vouchers cannot be combined. Does not include tax or gratuity.

  As a friendly reminder, let's not bolster the reputation of students being bad tippers; please tip your server on the original bill total!

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• Can I purchase more than one voucher for the same deal?

  Depends on the deal! The fine print for each deal will specify the limit per customer, so be sure to take a quick look. If you can purchase more than one you will see a drop down during checkout to select the quantity you want. You are always limited to using one voucher per visit.

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• Can I purchase deals at other schools?

  Of course! In fact you can sign up for any school's email alert for new deals so you don't miss a beat.

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• Do I have to use the entire value of the voucher in one visit?

  A CampusCred voucher can only be used once. If you don't use the full value of the voucher during your visit, any remaining value will be lost. Example: you have a voucher worth $10 at Yogurtopia (that's actually a pretty catchy name for a hypothetical yogurt place) and when you redeem the voucher your total comes out to $8. You don’t have to use the remaining $2 value, but you won’t be able to use it again so you might as well try an extra topping!

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• What happens if I spend more than the value of the voucher?

  Big spender eh? No problem, you just have to pay the difference between your total bill and the value of the voucher. Example: you have a voucher worth $10 at Yogurtopia (yes, the very same hypothetical place!) and when you redeem the voucher your total comes out to $14. You would have to pay the $4 difference.

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• What happens if my voucher expired and I didn’t get to use it?

  When your voucher expires you can still redeem it at the business for the value of what you paid. Example: you paid $5 for a $10 voucher to use at Pizza Land and it expired. You can still redeem the voucher for $5 at Pizza Land so you never lose any money even if your voucher expires.

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• What happens if there’s something wrong with my voucher?

  Get in contact with us and we'll make sure to fix any issues immediately.

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• How does payment work?

  Your credit card will be charged through our payment gateway as soon as you purchase a deal.

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• Is payment on CampusCred's website safe?

  Rest assured that transactions on our website are safe. We use Braintree to securely handle all payment and credit card information so that it is never stored on CampusCred. Payments are also 256 bit SSL encrypted.

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• The CampusCred Guarantee and Our Refund Policy

  We're happy when you're happy. If you’re ever dissatisfied with one of our deals, let us know (preferably via carrier pigeons) and we’ll remedy the situation. We believe that your complete joy with every experience is what matters the most, which is why we have the CampusCred Guarantee and a 100% satisfaction guarantee. If for some reason you aren't satisfied, please let us know.

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• How does the "refer a friend” feature work?

  Simple, every member has their own unique referral link that they can use to refer friends. Whenever someone creates their account through your link, you will get $3 CampusCred Cash added to your account as soon as they make their first purchase (sorry, free deals don’t count). So if you think CampusCred is awesome, don’t just tell all your friends – makes some serious $$ that you can use on future deals by referring as many people as you know!

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• What is CampusCred Cash?

  CampusCred Cash is basically money you can use toward any CampusCred deal! If you have any CampusCred Cash it will automatically be applied to your next purchase. You can earn CampusCred Cash to use on future deals by referring your friends!

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• How does the "share and get this deal free” feature work?

  Why pay for a great deal when you can get it for free!? After you make a purchase, you will get a unique link for the deal to share with your friends. When 4 of your friends purchase the deal through your link, you get your deal free! Any money that was charged during your initial purchase will be refunded. You can find your deal link on the order confirmation page and in the order confirmation email. Additionally, if you used the Facebook discount feature on the order page, the link that is posted to your Facebook wall is your “share and get this deal free” link. The “share and get this deal free” may not exist for every deal, but we try to make it possible!

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• How does the Facebook discount feature work?

  Why not get a little extra discount? If you are connected with Facebook, every order will have a check box to apply an additional Facebook discount to the deal! If you leave the Facebook discount checked CampusCred will post the deal to your Facebook wall (the link that is posted is your “share and get this deal free” link so that’s a plus!). You can always uncheck the Facebook discount for any deal. The Facebook discount amount varies depending on the deal.

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• What is Places Page?

  Every business we partner with has their own “Places Page” on CampusCred. Why? So that students can write reviews, see quality photos, and actually discover new places around campus trusting the reviews of fellow students.

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• What does it mean to “follow” a business?

  If you “follow” a business you’re opting in to receive their monthly message. These are short messages that show up in your newsfeed and can be a mini deal, an event notification, or a new item announcement. No random messages, no spam, just one meaningful message a month from businesses you want to follow.

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• How do I post a review?

  When you are logged in, simply go to the businesses Places Page and write a review! Additionally, for any deal you purchase there will be a button on your “My Deals” page to write a review too. Every review has three parts: a star rating, a title, and the actual review. Remember, your name and class year will be posted with every review.

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• General review policies?

  We want the truth! Good or bad, we aren’t going to touch, move, or alter reviews in any way. CampusCred is about students reviewing for fellow students. That being said, we will remove any reviews that contain profanity, directly name individuals, are too short (i.e. no real content), or are full of gibberish.

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• What is the newsfeed?

  The newsfeed is your source for everything new on CampusCred. From your recent activity to messages from the businesses you are following. Whenever you log in you will see a little red notification over your newsfeed if there are any new messages.

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• I'm an alumni, can I become a member?

  So you left college and want back in? Fear not! If you have a valid .edu email address you can use our service or contact us and we'll hook you up with an account.

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• Can non-college students buy the deals?

  CampusCred is a service for the collegiate demographic — only college students, alumni, faculty, and staff can purchase our deals. While not always the case, there are some deals that are strictly for current college students.

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• How can I contact CampusCred?

  FAQs didn’t answer your question? No problem. Feel free to reach out to us for suggestions, questions, comments, or anything else from our contact us page.

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